Service excellence


At Mace, innovation is at the heart of everything we do.

Across the world we are bringing innovative thinking and delivery to our projects, from The Shard and The Coca-Cola London Eye in the UK, to Jeddah Tower in Saudi Arabia and the V&A Waterfront in South Africa. And yet, while our growth has been exponential, one thing that remains unchanged is our entrepreneurial spirit and commitment to innovation.

Innovation is embedded in our culture – both in our processes and in how we think, communicate and engage with our clients.

Greater focus is being placed on new approaches to creating more value for our clients to develop and construct our projects faster, more efficiently and lowering the overall cost. Such a keen eye for innovation revolutionises how we think and behave on a daily basis, in turn making us a more productive business and delivering greater value.

We consistently look to develop innovative techniques to make our projects and programmes a success. We are leaders in preassembly and off site production methods. We apply lean techniques and lean thinking to deliver faster, more efficiently and provide project certainty to our clients. On the £750m redevelopment of Birmingham New Street station in the UK for example, we worked with Network Rail to implement lean, and as a direct result we brought down the demolition phase from 14 months to just five.

We drive value through innovation worldwide across our entire business and are playing our part in challenging the way buildings are constructed, innovating to deliver better buildings, faster.

We aim to be efficient and agile, delivering industry best practices and the same consistent high service for all partners – whether local or multinational – while also retaining the flexibility to meet our clients' needs. We are determined to bring about this radical construction sea change, establishing ourselves at the leading edge of the built environment, inspiring and leaving a lasting legacy for the industry.