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ESG

Creating impact through sustainable and ethical growth

At Mace, our journey is one of relentless innovation and unwavering commitment.  

Our Environmental, Social, and Governance (ESG) strategy is at the core of our mission, guiding us to create lasting value with integrity and care. We envision a world where responsible business practices are not just a necessity but a beacon of hope for our planet and its people.  

Since 2019, we’ve published our ESG report, detailing progress towards our bold targets and KPI’s. We share our strategies, performance, actions, and learnings publicly to inspire change. 

We understand that the built environment generates almost 40% of society’s CO2, but we are also part of the solution. From targeting to eliminate diesel on all sites by 2026 to achieving a 73% reduction in diesel since 2019, we are on track to reduce our own, our clients’, partners’, and suppliers’ carbon emissions, which is at the cornerstone of our sustainability approach. 

The true measure of our value goes beyond revenue and profit. It is embodied in the opportunities we cultivate for our colleagues, the industry, and the communities we serve. In 2021, we aimed to generate £700 million in societal value. We are proud to announce that we surpassed this goal, achieving £912 million in 2023. 

With £68 million invested in R&D innovations in 2023 alone, our governance leverages data to drive and inform decisions. Our comprehensive framework encompasses risk management, anti-corruption measures, and commitment to tax transparency. This thoughtful approach empowers us to continually strive toward a better way. 

Together, we are dedicated to a better, brighter tomorrow. Our strategy is not just a policy, but a promise.   

To read more about our ESG performance, please visit our Annual Reports on the Financials page.

Calculating value to society

Our social value performance is measured across six ‘capitals’ which indicate our contribution as a business. 

  1. Human capital – human-led initiatives from volunteering to wellbeing   
  2. Intellectual capital – investing in research, upskilling & development  
  3. Social capital - community investment and work with social enterprises  
  4. Financial capital – our own revenue, tax, and the employees we pay  
  5. Natural capital – value added through environmental and green space initiatives  
  6. Manufactured capital – consumption of key fuels and the carbon we offset  
Empowering client visions

We aim to improve customer satisfaction and brand advocacy by listening to what our customers have to say. With the understanding that improved customer experience leads to improved: ​ 

  • Customer retention​ 
  • Advocacy​ 
  • Share of spend ​ 
  • Operational efficiency  

In 2023, we achieved an overall 86% client satisfaction score, this exceeds our 2026 targets.  

Spearheading carbon resilience

In 2023, we proudly published our inaugural Task Force on Climate-related Financial Disclosures (TCFD) report, which examines climate-related risks and opportunities across our regions. These hazards threaten the built environment, and it is our duty to understand and mitigate their impact to better prepare for the future. The key challenges we address include: 

  • Heat stress 
  • Extreme precipitation 
  • Storm and wind events 
  • Water scarcity 
  • Wildfires 
  • Fluvial flooding 
  • Pluvial flooding 
  • Sea level rise 

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