Hotels and integrated resorts

Our track record in the hotel sector is as varied as it is specialised.

From integrated resorts and casinos to sensitive refurbishments of unique historical assets, as well as the delivery of five-star luxury hotels and portfolio-level hospitality projects. With over 100,000 keys handed over globally, our experience is undeniable.

Our strength lies in leveraging this experience to ensure certainty of delivery. We do so while honouring what makes each of our projects unique.

In an industry that relies heavily on customer satisfaction, the quality of the guest experience is paramount. We understand that the smallest detail can make a significant difference. Customer expectations are higher than ever. Our hotel clients must constantly innovate to attract visitors as guests seek increasingly comfortable and seamless experiences. A sound design and reliable delivery partner – with creative solutions for managing programme and costs, and a history of delivering outstanding quality – is essential to success. Mace is that partner.

Our teams understand the complexities and challenges of delivering commercially sound, high-value hotel developments that provide the best guest experience. Our knowledge of the underlying business-critical success factors that drive hotel projects allows us to add value for our clients by increasing speed to market, building in sustainability, and working within financial constraints.

Working with developers, investors, or international operators, we assist in determining the requirements to deliver on time, on budget, and in a way that resonates with the unique culture, guests, and brand.

From luxury resorts to urban hotels, our integrated service takes projects from inception to construction through to operation, creating places that engage with cities, communities, and people.

Bespoke destinations through unique partnerships

The hospitality sector inspires real passion in its people. Whether it's the Westin in Paris, the Four Seasons in Casablanca, or the Shangri-La in the Maldives, no two hotel projects are the same. Each captures the imagination of everyone involved, from concept to completion. We prioritize collaboration and quality control, tailoring our processes, tools, and skills to deliver hotels and integrated resorts that offer exceptional experiences and services, ensuring guests return time and again.

International reach and knowledge

Having developed hotels and integrated resorts across our hubs, we possess the international reach and local market knowledge essential for this global sector. We provide a strategic blueprint and detailed framework to manage the complexities of design, management, and delivery across continents. We drive best practices in procurement, planning, logistics, cost control, and sustainability. Each project benefits from our live global hospitality database, further facilitating the delivery process.

Giving iconic buildings new life

From new build developments, to renovations, to breathing new life into much-loved, iconic buildings, our team relishes the challenge of complex projects. Our track record includes hotels such as the five-star Hyatt Capital Gate Hotel in Abu Dhabi, The Savoy in London, and the Hotel Lutetia in Paris. We have the expertise to support clients in creating exceptional projects, developing new destinations or reviving existing buildings to serve a new generation of customers, enhancing the experience of everyone who walks through the door.

Serving the socially conscious customer

Sustainability in the built environment is becoming increasingly important both commercially and culturally. Investors seek to protect and maximize long-term value for their projects, and guests want to know they are making sustainable choices. For over 20 years, we have passionately supported our clients in delivering hotel projects that positively impact their property portfolios, customer experiences, and brands. We now use our expertise to offer a full suite of responsible business consulting services, from strategy development and advisory consulting to guiding operations, sustainable stewardship, and reporting.