Standard Chartered Bank

Raising international banking standards

Mace helped Standard Chartered Bank develop innovative workplace solutions, improving the effectiveness of its facilities across the globe.

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Standard Chartered Bank Project summary

Client

Standard Chartered Bank

Services provided

Operations, Project and programme management, Cost consultancy, Facilities management consultancy, Helpdesk services, Facilities management services

Sectors

Commercial

Locations

Middle East and North Africa, Sub-Saharan Africa, UK and Europe, Americas, North America

Project timeline

Start date
2009
Status
Ongoing
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Project story

Standard Chartered, the leading international banking group, has a brand promise - here for good - that guides the company to always be there for their clients and always do the right thing.

It is perhaps this commitment, which echoes Mace's own values, that led to such a long and successful relationship.

Mace's facilities management division began working with Standard Chartered in 2009 when we were appointed to provide integrated facilities management services at the bank's offices in the United Arab Emirates and Saudi Arabia. Our relationship with Standard Chartered eventually expanded to 24 countries across three continents.

And it is not just our facilities management team that supported Standard Chartered’s ambitions to drive investment and trade. Mace provided project management services across Standard Chartered’s corporate real estate, as well as cost consultancy expertise for their retail and commercial projects.

Mace worked together with SCB to create a better workplace experience for their building users, and to encourage greater collaboration, staff engagement and productivity. In line with Mace's commitment to being a responsible business, and supporting clients with their sustainability goals, we implemented initiatives to encourage the bank’s employees to adopt responsible business behaviours.

Standard Chartered Bank Male Coworkers - Mace Group

Project stats

10% minimum energy reduction on energy intensive sites
1,500 single use coffee cups saved each day

Points of note

Workplace experience

Mace worked with Standard Chartered to roll out employee experience surveys within their offices, the results of which enabled our team to introduce changes to the workplace to make it more enjoyable and productive for building users.

In addition to workplace design changes, Mace also led initiatives with its catering partners to improve hospitality services, as well as introducing more internal planting to improve communal areas and create a greener space.

Energy Savings

As part of the wider facilities management and PMO role, we were engaged to reduce energy consumption across Standard Chartered’s most energy intensive buildings. We deployed a number of approaches to achieve ambitious reduction targets.

Committed to our target savings, Mace worked with the bank to find new energy solutions, in which we delivered a reduction in energy consumption and water every year for five years.

Technological solutions

Across the account, Mace worked to implement technology that will improve the experience of its spaces, reduce energy consumption and extend the life of its critical assets.

On several sites, Demand Logic was used to provide live data intelligence on how the buildings are operating. This can then be used for bench marking or optimisation of the systems.

Sustainability

Mace worked to make the Standard Chartered London office more sustainable, by introducing various initiatives to encourage employees to be more environmentally friendly - including the removal of paper towels across the building and single-use cups. Hand dryers were installed across the building and all paper cups were replaced with reusable branded cups, collected and washed by the catering team to then be reused. This helped to save up to 1,500 cups and lids every day.

Tags:

facilities management helpdesk services cost consultancy project and programme management middle east and north africa sub-saharan africa uk and europe offices retail

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