People

Clients

A business built on client relationships

Service excellence

Since Mace was founded we have been clear in our goal to always find a better way and exceed our clients’ expectations.

Our people are renowned throughout the industry for always going the extra mile for our clients; using their passion to bring new, innovative and sustainable ideas to the table and having the insight and commitment to see them through.

As we have grown, we have remained true to our original vision. We see ourselves as our clients’ partner; challenging the status quo and always looking for ways to be smarter, leaner and more cost-effective.

Client relationships

We are proud that so many of our relationships go as far back as when we were founded. We invest considerable time in understanding our clients’ ambitions and needs, so forging long-term relationships is always our aim.

The relationships we have with our clients are incredibly valuable to us. Through new and repeat business, our clients have given us the opportunity to demonstrate our expertise, deliver better solutions to their challenges and, in turn, develop our business.

Building new relationships, particularly outside of the UK, has pushed us to adapt our approach and methods to different markets; taking time to understand our clients’ unique needs and customs.

We feel honoured to work with so many global brands and to have developed some of the most iconic buildings in the world. From London to Hong Kong, New York to Dubai, and dozens of cities and communities in between, we are helping clients develop and build facilities that meet their needs now and in the future.

Our mission, in every region that we work in, is to establish and maintain long term relationships with our clients and our supply chain.

Our commitment to all of our clients

We appreciate the trust our clients put in us. In response, every decision we make is rooted in what best meets their needs.

Our clients are as far-reaching and diverse as our expertise so we never provide an out-of-the-box answer to a challenge. Instead, we develop a bespoke solution, ensure our right people are involved throughout the project, and give our clients control and visibility every step of the way.

“Jacobs Mace has proven to be a solid partner, playing an essential role in ensuring that construction is on track. Delivering an event of such enormous scale takes a collaborative effort and is only achievable by sharing knowledge and making continuous improvements side by side with our partners.”

Ahmed Al Khatib Chief Development and Delivery Officer, Expo 2020 Dubai

“The team understood us on every level, from time constraints to level of finish, and most significantly they grasped our company ethos. The project has been a major landmark for us and Mace Interiors has helped realise this in their professionalism and attention to detail. Great work!”

Chris Bailey-Jones Group Office Manager, Moneysupermarket Group

“Mace helped to deliver one of the UK’s largest infrastructure DCO applications in just 13 months – around half the time it normally would take. This is raising the bar for major infrastructure delivery.”

Chris Taylor Director of Complex Infrastructure, Major Projects at Highways England

“At the Christie we’ve always been pleased with Mace's ability to develop productive partnerships with the contractor, the trust and other members of the trust team in order to drive effective management of the projects.”

Phil Turner Project Manager, The Christie NHS Foundation Trust

“Mace has played a really important role in pulling the whole thing together and being the council’s eyes and ears on site to make sure the overall project management, bringing together all of the different contractors, went really smoothly.”

Cath Shaw Deputy Chief Executive for Barnet Council